At Asha99 Responsible Gaming

What We Mean by Responsible Gaming

Responsible gaming at Asha99 is more than following rules — it's a mindset. We believe gaming is only truly enjoyable when it's entirely your choice, within your own budget, and on your own schedule. When someone plays out of compulsion or chases losses, it stops being entertainment and becomes a problem.

Responsible gaming rests on three pillars: awareness, control, and balance. Knowing how much time and money you're spending, being able to set your own limits, and keeping gaming in proportion with the rest of your life — these three habits will always keep you on safe ground.

Asha99 has built a comprehensive responsible gaming framework with Bangladeshi players in mind. You stay in charge — decide how long you play, when to take a break, and even pause your account for a set period if you need to. This is your platform, on your terms.

Recognising the Signs of Problem Gambling

It's not always easy to notice when recreational gaming starts becoming a problem. The checklist below can help you assess yourself. If even one of these applies to you, it's time to take notice:

Set Your Own Limits

Asha99 puts you in full control of your gaming experience. You can set or adjust any of the following limits at any time from your account settings:

• Daily deposit limit: Set a maximum limit on how much you deposit each day.
• Weekly & monthly limits: Set weekly or monthly limits for long-term budget planning.
• Session time limit: Set how long you want to play in one session — you'll receive an alert when that time is up.
• Loss limit: Your session will automatically end once you've lost a set amount.
• Reality check: You'll receive periodic reminders showing how long you've been playing and how much you've wagered.

Decreasing a limit takes effect immediately. Increasing a limit, however, involves a mandatory waiting period — this is intentional, to prevent impulsive decisions made in the heat of the moment.

Self-Exclusion & Break Options

If you feel like you need some distance, Asha99 makes that possible. Self-Exclusion is an important responsible gaming tool you can activate for yourself at any time.

• Short-term break: Temporarily suspend your account for anywhere from 24 hours to 30 days.
• Long-term self-exclusion: Option to close your account for 3 months to 5 years, or permanently.
• Promotions off: No promotional offers or marketing emails will be sent during a self-exclusion period.
• Reactivation: Your account cannot be reactivated before the set period ends — this is in place to protect you.

Minor Protection

Only individuals aged 18 or above may create an account on Asha99. This rule is strictly enforced, and no financial transactions are processed without identity verification.

If you have children or teenagers at home who use your devices, we recommend taking the following steps:

• Use a strong password for your Asha99 account and never share it with anyone.
• Use parental control software on your devices.
• Always log out after each session.
• Keep bank cards and mobile banking accounts out of children's reach.
• If you have any concerns, contact our support team right away — we'll look into it and take action.

Where to get help

Gaming addiction is a recognised mental health condition and it is treatable. If you or someone close to you is struggling, please don't hesitate to seek help. Beyond Asha99's support team, there are professional organisations that specialise in this area.

Remember, reaching out for help is a sign of strength. At Asha99, your wellbeing always comes before gaming revenue. Contact our customer support and we'll connect you with the resources and guidance you need.