Asha99 Privacy Policy

1Introduction & Scope

Asha99 (asha99.vu) is one of Bangladesh's most popular online gaming platforms. We take our members' privacy seriously. This Privacy Policy applies to both the asha99.vu website and the mobile app.

By registering, logging in, or using any service on the Asha99 platform, you agree to this Privacy Policy. We update this policy as needed and will make reasonable efforts to notify you of any significant changes.

This Privacy Policy applies to:

• All registered members of Asha99.
• Any visitor accessing the platform from any device.
• Users who download and use the Asha99 app.
• Anyone who contacts customer support.

2What Data We Collect

Asha99 only collects information necessary to provide our services. We do not ask for anything beyond what is needed. Below is a detailed breakdown of the types of data we collect:

3How We Collect Your Data

Asha99 collects information through several methods, each fully transparent and based on your consent. Here is how we collect data:

• Direct Registration: Information you provide directly when creating an account.
• Transaction Records: Automatic records of deposits, withdrawals, and gaming activity.
• Cookies & Session Data: Technical information collected automatically while you use the website.
• Support Contact: Information you share directly with us via live chat or email.
• Verification Process: Identity documents submitted during KYC verification.

We never collect data covertly or without your permission. If we ever need to collect information through a new method, we will inform you in advance.

4Purpose of Data Use

Asha99 uses your information only for specific, legitimate purposes. Each purpose is explained in detail below:

• Account Management: To create, maintain, and ensure secure access to your account.
• Identity Verification: To verify age and identity during the KYC process, as required by law.
• Transaction Processing: To process secure deposits and withdrawals.
• Service Improvement: To personalize your experience and inform the development of new features.
• Fraud Prevention: To detect and prevent suspicious activity.
• Legal Obligations: To comply with regulatory requirements.
• Customer Support: To help our support team resolve your issues quickly.
• Promotional Communications: To send you offers and updates, based on your consent.

5Data Sharing Policy

Asha99 is very careful about sharing your personal information. We may share data only in the following limited circumstances:

• Payment Processors: With authorized payment gateways to complete transactions — only the minimum necessary data.
• Legal Authorities: To law enforcement agencies, pursuant to a court order or government directive.
• Security Partners: Trusted technology partners to ensure fraud prevention and cybersecurity.
• Game Providers: Accredited game developers for verifying game outcomes and licenses.

Outside of the circumstances listed above, Asha99 does not share your information with any third party. All partners are contractually bound to uphold the same privacy standards we do.

6Cookies & Tracking

Asha99 uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.

• Essential Cookies: Essential for login sessions and security — these cannot be disabled.
• Performance Cookies: Helps analyze website speed and performance.
• Preference Cookies: Remembers your language, theme, and other preferences.
• Analytics Cookies: To understand which features are used most — completely anonymously.

You can turn off non-essential cookies at any time through your browser settings. Please note that some features may not function properly as a result.

7Data Retention Period

Asha99 does not store your information indefinitely. Each category of data has a defined retention period:

• Account Information: For the duration of active account and up to 5 years after closure.
• Financial Transactions: Up to 7 years, as required by law.
• Gaming History: Up to 3 years after account closure.
• Support Contact: Up to 2 years after the issue is resolved.
• Cookie Data: At the end of a session or up to 12 months, whichever comes first.

8Your Rights

Asha99 believes you should have full control over your own information. Your rights in this regard:

• Right to Access: You may request to see what information we hold about you at any time.
• Right to Correction: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data unless a legal obligation requires its retention.
• Right to Restrict Processing: You can object to the use of your data for specific purposes.
• Right to Portability: You may request a copy of your information in a standard, portable format.
• Right to Opt Out of Promotions: You can opt out of marketing communications at any time.

To exercise any of these rights, contact our support team. We typically respond within 30 business days.

9Security Measures

Asha99 follows industry-leading technology and practices to keep your data secure. Our security framework:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An extra layer of security for logging in.
• Firewall Protection: An advanced firewall system prevents unauthorized access.
• Regular Security Audits: Regular system audits conducted by independent third-party experts.
• Data Backup: Your data is backed up regularly and stored on secured servers.
• Staff Training: Our team receives regular training on privacy protection.

10Contact & Complaints

If you have any questions, complaints, or requests to exercise your rights regarding our Privacy Policy, contact us directly. Our Data Protection Team is available around the clock.

• Instant support available 24/7 through live chat.
• Email requests will be responded to within 30 business days.
• Initial response within 72 hours for serious privacy breach complaints.

If you are not satisfied with this Privacy Policy, you have the right to file a complaint with the relevant regulatory authority.